Leicestershire Health Informatics Service are proud to announce that Seth Meakin, Business Change Manager, has one been chosen as one of the 2012 SystmOne Champions.
Developers of SystmOne, TPP, were in search of users who actually improve the use of IT in their area. After helping with the migration of over 90 practices in Leicester and showing his support for the practices after the Go Live has far exceeded what is expected from an individual, Seth’s colleagues nominated him as a “true SystmOne Champion”.
SystmOne is a web hosted clinical computer system used by Healthcare Professionals in Primary Care. SystmOne fully supports the NHS vision for a ‘one patient, one record' model of healthcare. Professionals should be able to access a single source of information, detailing a patient's contact with the health service across a lifetime. This record should be accessible whatever the care setting and available so any health professional can enter information. It should document every appointment, every medication, every allergy and every contact the patient has ever had.
Leicestershire Health Informatics Service provides services to local practices within Leicester, Leicestershire and Rutland to deploy SystmOne. As a SystmOne Champion, Seth takes us through how Leicestershire Health Informatics Service help their local practices successfully deploy and use SystmOne.
How are you feeling about your recent win?
Very pleased. It was unexpected and a great feeling to be nominated. It’s an award which is recognised at a national level and I feel very honoured to receive it.
How long have you been working for Leicestershire Health Informatics Service? Have you always been in the same role?
3 years – I started out as a lead trainer for the Training Department but have now moved to the Project Management team as a Business Change Manager. However, I am still working very closely with the Training Department
Tell us about your background with SystmOne.
I started working with CSC which was my introduction to SystmOne. I then moved on to work for the Nottingham NHS and have also worked with Northampton NHS. Working with various NHS Trusts has allowed me to gain insight into how Trusts differ in the deployment and utilisation of SystmOne and how to make it better for our current customer base.
What would be the biggest benefit of using SystmOne with Leicestershire Health Informatics Service?
Leicestershire Health Informatics Service provides a complete support package of advice and guidance from the lead up to and including implementation of SystmOne through to the afterservice. Leicestershire Health Informatics Service helps users to make SystmOne their own by dedicating time to produce a bespoke solution to suit the customer. We also take show each customer the key features and benefits of SystmOne for their practice.
Tell us about your typical day.
My day can vary depending on the Healthcare Professional that I’m working with at the time. I provide specialist training which can be on a one to one basis or group sessions. Often the sessions may be troubleshooting for the customer or providing support to utilise advanced features but we also help to make SystmOne more streamline for the user. The content can be tailored to suit the practice’s needs which can include customised templates, views, reports and system preferences.
What are the most commonly asked questions regarding SystmOne?
The main questions that we get asked regarding SystmOne are about the features and benefits of SystmOne especially how they can use it to their advantage to provide an integrated sharing system. We provide in-depth support to help them use SystmOne to its fullest potential. Customers are also concerned regarding the implication of sharing information so it is very common to be asked about how the system works for SystmOne sharing.
Why do you think Leicestershire Health Informatics Service standouts from other IT services providers?
There is a fantastic team spirit within the whole of Leicestershire Health Informatics Service. Everyone shares their skills and expertise to ensure that a full support network is in place for the customer. From the service desk team to the project management team, the customer’s requirements are the most important and Leicestershire Health Informatics Service listen to what they need and work together to help find a solution which is best suited to the customer.
What are you looking forward to now?
It’s an interesting time for Leicestershire Health Informatics Service, especially with the transfer to the Leicestershire Partnership NHS Trust, the creation of the Clinical Commissioning Groups and the upcoming implementation of new services and features available through SystmOne such as electronic letters, GP2GP and (Electronic Prescribing System). So there is a lot of new developments to look forward to in the future. The SystmOne conference highlighted some exciting new developments and technologies that I’ll be keeping my eyes on.
Leicestershire Health Informatics Service work with SystmOne and EMIS web and offer the same level of service, regardless of thesystem.
Seth Meakin with his SystmOne Champion trophy.
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Clinical information systems (CISs) are used by GPs, hospitals and others to manage clinical and administrative information and to improve the quality of healthcare. The complex IT requirements in healthcare have led to the development of numerous CISs to deal with a range of requirements, such as the issues surrounding data maintenance, patient confidentiality and the concept of the paperless patient record. By collecting and integrating data these systems can deliver key information to the right staff so they can use all the facts to make effective, timely, proactive decisions.
EMIS and SystmOne are the CISs you are most likely to come across in our area. SystmOne is used by healthcare professionals across the UK and is predominantly used in primary care, though its use in secondary care settings is growing. Modules for GP, prisons, child health, community units and palliative care are currently widely used throughout the NHS and in the last year, a number of secondary care modules have begun to be rolled out. These include modules for community and acute hospitals, accident and emergency, maternity, mental health and social services.
The system, which now holds over 20 million patient records, has full document workflow management, text messaging, self-check-in systems and online functionality, all built into the core. It helps GPs to maximize QOF points, streamline their work processes and most importantly allows clinicians to concentrate on patient care.
Over the last couple of years we have been deploying SystmOne clinical computer system for GPs across Leicester, Leicestershire and Rutland and we have recently begun on EMIS web deployment as well. GPs can use either of these systems to:
· Replace paper-based medical records of registered patients
· Support health promotion and health screening
· Manage patients’ appointments
· Record the clinical monitoring of patients with long term conditions
· Generate prescriptions, manage repeat medicines and the electronic transmission of prescriptions
If we take a closer look at one of the function of a CIS we could consider the volume of medicines doctors prescribe which continues to increase as national policy and better informed patients drive health improvement. People are being screened and pro-actively treated, rather than waiting until they become symptomatic to find out they have something wrong with them. For example, a patient who is diagnosed as hypertensive may be managed with up to 3 or 4 medicines. If they also have other cardiovascular risk factors, they may be prescribed a statin and aspirin on top, so they can very quickly go from taking no medicines at all, to taking 4, 5 or 6 different ones. All of this information needs capturing, and it would be a hugely time consuming task for practices to do this manually, due to all of the cross referencing that needs to be performed. Modern computer systems can easily cope with this, which in turn allows information to be searched and grouped, allowing patient records to be reviewed and managed in the most appropriate way possible.
Prescriptions themselves have been generated by computer systems for some time, but they are increasingly being produced with bar codes. Special readers in pharmacies can scan the encoded information, reducing the risk of error in translation of the prescription. GP systems can produce batch prescriptions to enable repeat dispensing of regular medicines. This is usually more convenient for the patient and reduces some of the administrative work involved with repeat prescribing systems in practices. It will soon be possible for prescriptions to be sent electronically, directly to a pharmacy of the patient’s choice, eliminating the need for a paper prescription altogether.
Clinical information systems are continually increasing in functionality as they become more widely embedded across the healthcare sector. The facts and figures they can collate and generate support better management of services within the NHS and lead to greater coordination between the NHS and other care providers such as social services. The take-up of CISs across all levels of the NHS will provide the means for more informed decision making and ultimately lead to even better care for patients.
We can help
If you are interested in knowing more about SystmOne or EMIS please contact us
Links to more clinical systems info
A one-stop guide for clinicians involved in deploying IT systems – from NHS Connecting for Health
GP Systems of Choice (GPSoC) - a scheme through which the NHS funds the provision of GP clinical IT systems in England
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GPs | Clinical systems
Rupal Patel, Communication and Marketing Officer, blogging for NHS Leicestershire Health Informatics Service, your one-stop-shop for information management and technology. Writing about some of the work we do, discussing IT issues, introducing some of our terriffic staff and generally shedding a little light on the world of health informatics. Visit our website at: www.leics-his.nhs.uk
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