The Product and Customer Support Officer (PCSO) services within the Business Delivery arm of LHIS have specialist knowledge of LHIS internally developed bespoke products and services, systems and mobile apps and also support core off-the-shelf products which require detailed configuration or support such as the Microsoft or Adobe suite and some of the more well-known Open Source technologies.
They provide mini-project support during an implementation phase to ensure that new non-core products and services are supported throughout the Implementation phase across into Business As Usual and that the client organisation receives the appropriate level of implementation support, guidance and documentation during any development stages, testing, training and roll-out phases within a product or service life-cycle.
With professional experience and accreditations in software training, software testing and application system support, the dedicated PCSO team have specialist knowledge in vast product suites, either
in-house developed clinical and non-clinical software solutions but also open source technologies and off the shelf licensed products.
This highly specialist technical support team will also work with you on learning new IT products that even they may not be familiar with, work on becoming expert in this field to ensure that your user base has the necessary support wrapper in place for a system roll-out and go-live.