Clinical Support Tools

Patient Arrival Systems

Patient arrival touchscreens are perfect for any busy reception area. Allowing your patients to self check in, taking the pressure off your reception colleagues to free them up for other tasks. 

Features and Benefits

  • The speed and ease of using the self check-in will help avoid queues at reception. Saving time and money
  • Allows the practice staff the use of valuable time to be directed towards increased overall productivity and provide better services to patients
  • Easy to configure and allows multiple language support
  • Easy to read large touchscreen
  • Smart design and appearance
  • Personalise the welcome screen with a practice message
  • Inbuilt Friends and Family Test options
  • Patient Survey capture available


The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. The patient can check in for their appointment with a quick series of questions and will then be instructed to go to the appropriate waiting area. The check in screen allows for a quicker and smoother patient journey, reducing reception queuing times.

LHIS Code: BRM06


 In an addition to our patient arrival screens we now have the option to add further functionality to the screen to enable Friends & Family Test and Patient Survey capture. Multifunctional devices allow you to save money on extra hardware whilst still offering all the functionality you wish to display to your patients. HISpasplus+ not only boosts FFT response rates but also increases QoF capture by using patient surveys.


Multifunctional Surveys

HISsurvey uses electronic survey technology to help capture service user’s views rapidly and effectively, at the point of delivery. The solution can be rolled out to a variety of devices including tablets and mobile devices, rugged hand-held devices that can be handed out to patients directly, stand-alone kiosks that patients can use on their own and desktop devices that can be placed on your reception desk. HISsurvey enables the gathering and real-time reporting of service user experiences from visiting an organisation, understanding of the services offered and opinions on changes that may have recently been introduced or being made.

LHIS Code: BRM08

Multifunctional Display Screens

Patient arrival touchscreens are perfect for any busy reception area. Allowing your patients to self check in, taking the pressure off your reception colleagues to free them up for other tasks. 

Features and Benefits

  • Free up time for your receptionists
  • Choose your own message content, time and colour!
  • Doctors save the time between appointments: no need to phone reception or search for patients
  • Easy to use system; updated by practice staff
  • Available in different sizes to suit your waiting area
  • Display key messages such as flu clinics or health & safety information
  • Content can be dual managed to show a consistent message across all sites in the organisation


The primary function of HISboard is to notify patients that their appointment is due via an audio/visual alert from the display screen. HISboard can also be used to display essential health information and advice. The HISboard can be integrated with Systmone, and will update the clinical system in real time once the patient is called for their appointment. This waiting room display can be wall or ceiling mounted and two display screens can be mounted back-to-back where required. An additional feature of the HISboard is to allow the practice to communicate healthcare content to patients which can be managed locally and centrally by the CCG, meaning the on-screen content for patients is more relevant and up to date.

LHIS Code: BRM02, BRM04 and BRM05


HISboardplus+ is the next generation of patient call screens, using a custom CMS to allow you to create multimedia display (image, text and video) to communicate with your patients/customers.
HISBoardPlus+ also integrates with the clinical system to show live appointments.



The HISengage marketing screens are not linked to the clinical system, this option is used as ‘digital signage’. An engaging and multimedia method of communicating key messages to your patients or customers. The additional marketing functionality can reduce the need for patient leaflets in reception/waiting areas for communication and education purposes.


Friends and Family Test (FFT)

As part of our ongoing mobile application strategy we have launched our fully responsive Friends & Family Test (FFT), Patient Experience and Equality & Diversity solution. We took our current GP offering used for collecting web based online and paper FFT submissions, and have built on this concept so we can now offer both a mobile app and web based solution.

The new look product caters for the needs of varying organisations, divisions and services/teams each of which may have varying patient experience and equality and diversity questionnaire requirements. The product is available as an internet based solution, or can be downloaded direct to corporate devices. Mobile devices are also able to capture results offline whilst not connected to a network then synchronised back to the server when connected. The product also comes with a suite of reports enabling administrators to report on submissions and can also alert administrators to extreme responses.

LHIS Code: BDT11

Features and Benefits

  • Questionnaires capture three sets of data negating the need for those questionnaires to be produced in paper form
  • No need for staff to manually enter three sets of paper responses into different systems
  • Mobile data is captured offline and sync’d to the server when Wi-Fi becomes available
  • Divisional leads are notified as soon as ‘Extreme’ FFT responses received in the database
  • Web & mobile data is available for reporting as soon as it reaches the database
  • Data available for those offered but declined (previously never captured)
  • Can be accessed on a smart phone, tablet, desktop/laptop or kiosk setup
  • Bespoke questionnaires available for accessibility and targeted service user groups

Funding Management System

HISfunding is a cloud-hosted solution that allows services to electronically manage the Individual Funding Request (IFR) process for Specialised Services and Clinical Commissioning Groups (CCGs). The scalable solution provides secure tracking of the request throughout all the stages of the process, easing the administration process.

The system works as a single database repository for all individual funding requests, which can be configured with lists to suit local needs, making the whole process paperless. The system also has functionality for customised reporting with the ability to search for pulling back request details.

LHIS Code: WEB18


Features and Benefits

  • The system is web based, therefore requires no installation and can be accessed securely from anywhere
  • Customisable lookup table values can be created in the reporting section
  • Specialised designed template area for letters and email communication
  • Ability to track queries and complaints within the system
  • The system provides an easily auditable record of decisions and communications
  • HISfunding reduces the amount of paper based records or shared electronic documents
  • The system also improves work flow through notification messages, which can alert clinicians regarding the status of their request
  • What our customers say about us!

    PRISM Product - The facility to be able to find a wide range of resources and guidelines, all located within one single IT system which can be accessed immediately is long overdue- and most welcome!


    Dr Tom Rowley,

  • What our customers say about us!

    Having access to PRISM has streamlined my referrals in the 2 week wait pathway. I know I’m sending the patient to the right service with the right information. As we put more resources onto PRISM, I am confident that this will make the life of the busy GP easier, and patient care will benefit as a result. The patient will be seen in the right clinic by the right clinician first time and everyone  will benefit.


    Dr Tony Bentley,

  • What our customers say about us!

    The team listened to the requirements, took time to understand the national and local requirements needed to ensure the feedback was captured appropriately. We had early design meetings to ensure we were happy with the app display and function. For the roll out of the app to services we had very comprehensive support and understanding from the team, great communication on updates, technical issues, user errors and general queries. As a service we have made changes to the questionnaires throughout the process and these changes have been quickly and efficiently managed. Teams ‘on the ground’ have also benefited from the fantastic support from the team, when they have had queries with the app and the devices. The database behind the app has also improved the efficiency of collating the feedback. Working with Sarah, Kerry, Mo and Rachelle from HIS has been a great piece of partnership working, and a I have learnt from them and the experience.


    Sara Lowe,
    CHS Patient Experience and Learning Manager, CHS Governance team

  • What our customers say about us!

    I am very impressed by the support and quality of work delivered by LHIS. They were very friendly and approachable in addition to their high standards of professionalism throughout the project. The team is very motivated, dynamic and enthusiastic and went beyond their limits in completing the tasks and sticking to the project deadline. they were quick in amending/ updating the content based on expert suggestions and involved clinicians in designing and developing the app. They helped in project management ie: writing the proposal, strategic planning, approval process and exploring publicity and awards. More importantly LHIS were heavily involved in marketing the app to various healthcare organisations, presentation in various academic conferences and producing the leaflets. My special thanks go to Sarah Ost who lead the project on behalf of LHIS, Kerry Cyster and Gemma Clayton. All of their input resulted in the app being nominated for the PEN (Patient Experience Network) National Awards in March 2016. I wish LHIS much success and would recommend them to anyone considering developing similar apps.


    Dr Girish Kunigiri MBBS, MD (Psy), DNB (Psy), MBA (Quality Management),
    Consultant Psychiatrist in General Adult, Clinical Director East Midlands Mental Health Clinical Networ

  • What our customers say about us!

    I greatly appreciate the support; quality and professionalism of the entire team at LHIS who helped with YOD app. They were very friendly and approachable.  The team is very motivated and enthusiastic and would go beyond their limits in completing the tasks. Although it was new venture for us as clinicians and them to be working in such an area, they were quick in understanding our clinical needs, they attended patient and care focus groups for improvising the App, amended and updated the content based on expert suggestions and were great team players to work together in designing and developing the app. More importantly LHIS supported immensely in marketing the App, presentations in various academic conferences, and producing the leaflets/pamphlets. My special thanks to Sarah Ost, Service Delivery Manager, who lead the project on behalf of LHIS; Kerry Cyster, Product & Customer Support Officer, for designing and for vigorous quality check; and Gemma Clayton, Business and Marketing Manager, for compiling/editing videos and further enhancement of the overall design making it user friendly. I wish all the success to LHIS team


    Dr Latha Velayudhan MBBS, DPM (Psy), DNB (Psy), MD (Res),
    Consultant Psychiatrist in Old Age Psychiatry Senior Clinical Lecturer (Hon), Institute of psychiatry, psychology and Neuroscience, Kings College London Reader (Hon), University of Leicester

  • What our customers say about us!

    This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously. I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it. Wishing you the best and congratulations again to you and your team.


    Anila Jacob,
    CMC Vellore Trained Psychiatrist

  • What our customers say about us!

    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award.  


    Sharon Gregory,
    Health visitor

  • What our customers say about us!

    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated. It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.


    Julie Glover,
    Resource Manager