Communications

Open Source VOIP

HIStel is an open source custom built Voice over IP (VoIP) telephone system that utilises Voice over Internet Protocol Technology (VoIP). HIStel offers a fully featured tailored telephone suite and service with minimum recurring cost with a quick installation time. For large-scale, the savings can be even greater.

You will own all the phones and kit that is supplied, eradicating equipment rental fees, saving further money in the long-term. You can save costs further by using Session Initiation Protocol (SIP) lines, this offers the ability to make free** calls to mobile phones and landlines.

LHIS Code: ENT01 – ENT09

** Free calls to mobiles using SIP lines, free minutes to mobiles and landlines subject to fair usage policy via third party, and is included as a part of the line rental charges. The number of free minutes to mobiles and landlines is dependent on how many SIP lines are requested. The cost of HIStel excludes PSTN line rental, call charges and additional support costs.

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Features and Benefits

  • Multi-functional, stylish display for waiting areas, corridors, receptions and entrances!
  • Free up time for your receptionists
  • Choose your own message content, time and colour!
  • Doctors save the time between appointments: no need to phone reception or search for patients
  • Easy to use system; updated by practice staff
  • Available in different sizes to suit your waiting area
  • Display key messages such as flu clinics or health & safety information
  • Content can be dual managed to show a consistent message across all sites in the organisation

Additional ad-ons available for HIStel:

HISconnect

HIStel is an open source custom built Voice over IP (VoIP) telephone system that utilises Voice over Internet Protocol Technology (VoIP). HIStel offers a fully featured tailored telephone suite and service with minimum recurring cost with a quick installation time. For large-scale, the savings can be even greater.

HISconnect integrates clinical record systems with the HIStel telephony solution to help Reception staff, Clinical staff and Managers to speed up patient verification, to keep patient contact details up to date,
provide a personalised patient service and support QOF targets.

LHIS Code: ENT01 – ENT09

Product powered by Patient Connect

HIScall

HIStel is an open source custom built Voice over IP (VoIP) telephone system that utilises Voice over Internet Protocol Technology (VoIP). HIStel offers a fully featured tailored telephone suite and service with minimum recurring cost with a quick installation time. For large-scale, the savings can be even greater.

HIScall management suite software will also allow you to produce analytical data reports showing a breakdown of the total number of calls incoming and outgoing, average call length, average call waiting times as well as real time analysis using a dashboard.

LHIS Code: ENT01 – ENT09

Product powered by QueueMetrics

HISrecord

HIStel is an open source custom built Voice over IP (VoIP) telephone system that utilises Voice over Internet Protocol Technology (VoIP). HIStel offers a fully featured tailored telephone suite and service with minimum recurring cost with a quick installation time. For large-scale, the savings can be even greater.

HISrecord is a fully integrated, secure, call recording suite. Ensuring calls in and out of your organisation are stored for training, monitoring and audit purposes.

LHIS Code: ENT01 – ENT09

Product powered by RecordX

ISB1596 Accredited, Secure Email Solution

LHIS has become the first public sector organisation in the country to be able connect its own local email system to NHSmail2, allowing thousands of staff across different organisations to better communicate and share crucial information more quickly and securely. The landmark project could now help NHS organisations throughout the UK improve the secure sharing of patient information between health and social care professionals.

Reliable, robust and easy to use secure hosted email solution. Centralised email, calendars, contacts and tasks for keeping in touch and up to date in the office, on site or on the road. Enterprise grade infrastructure for customer organisations saving them from needing to invest in mail servers, software licences, security and administration.

Features and Benefits

  • Send and receive personal and confidential information via email
  • Bespoke, tailored email extensions to reflect the organisation
  • Experienced provider supporting public sector organisations nationwide
  • Available via the N3 private cloud and PSN networks
  • Email, calendars, contacts and task
  • Access email via mail client, web browser and mobile devices
  • Secure infrastructure
  • All data held in UK
  • Included anti-virus
  • Included anti-spam filtering

Secure Chat Service

Instant and SMS messaging solution for secure conversations providing safe and secure messaging between users. Can be used in a clinical or non-clinical setting to send confidential information, whether this is business confidential or personal confidential information. This is a secure service giving peace of mind to both the sender and the organisation receiving the data.

Click here for more information on ChatHealth: Instant and SMS messaging solution for secure healthcare conversations.

Features and Benefits

  • Secure SMS and IM messaging application
  • Automated out-of-hours safety responses if required
  • User self-registration, which is easily administered
  • Evidence for audit or investigative procedures
  • Easy access record keeping transcripts
  • Web based solution does not require client install
  • Caseload and work flow management, tasking to colleagues
  • UK hosted and supported service
  • Template guidelines and policies provided as part of implementation
  • Greater degree of information security than handset messaging

Skype for Business

Skype for Business gives the customer the Skype connectivity, instant messaging and peer to peer audio and video calling. Collaborate with large groups of people nationally distributed saving on travel costs. The Skype for Business

Executive License enables the customer to schedule and setup impromptu calls and conferences with audio and video calling, desktop and application sharing, and dial-in conferencing abilities.

Features and Benefits

  • Secure SMS and IM messaging application
  • Automated out-of-hours safety responses if required
  • User self-registration, which is easily administered
  • Evidence for audit or investigative procedures
  • Easy access record keeping transcripts
  • Web based solution does not require client install
  • Caseload and work flow management, tasking to colleagues
  • UK hosted and supported service
  • Template guidelines and policies provided as part of implementation
  • Greater degree of information security than handset messaging
  • What our customers say about us!

    PRISM Product - The facility to be able to find a wide range of resources and guidelines, all located within one single IT system which can be accessed immediately is long overdue- and most welcome!

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    Dr Tom Rowley,

  • What our customers say about us!

    Having access to PRISM has streamlined my referrals in the 2 week wait pathway. I know I’m sending the patient to the right service with the right information. As we put more resources onto PRISM, I am confident that this will make the life of the busy GP easier, and patient care will benefit as a result. The patient will be seen in the right clinic by the right clinician first time and everyone  will benefit.

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    Dr Tony Bentley,

  • What our customers say about us!

    The team listened to the requirements, took time to understand the national and local requirements needed to ensure the feedback was captured appropriately. We had early design meetings to ensure we were happy with the app display and function. For the roll out of the app to services we had very comprehensive support and understanding from the team, great communication on updates, technical issues, user errors and general queries. As a service we have made changes to the questionnaires throughout the process and these changes have been quickly and efficiently managed. Teams ‘on the ground’ have also benefited from the fantastic support from the team, when they have had queries with the app and the devices. The database behind the app has also improved the efficiency of collating the feedback. Working with Sarah, Kerry, Mo and Rachelle from HIS has been a great piece of partnership working, and a I have learnt from them and the experience.

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    Sara Lowe,
    CHS Patient Experience and Learning Manager, CHS Governance team

  • What our customers say about us!

    I am very impressed by the support and quality of work delivered by LHIS. They were very friendly and approachable in addition to their high standards of professionalism throughout the project. The team is very motivated, dynamic and enthusiastic and went beyond their limits in completing the tasks and sticking to the project deadline. they were quick in amending/ updating the content based on expert suggestions and involved clinicians in designing and developing the app. They helped in project management ie: writing the proposal, strategic planning, approval process and exploring publicity and awards. More importantly LHIS were heavily involved in marketing the app to various healthcare organisations, presentation in various academic conferences and producing the leaflets. My special thanks go to Sarah Ost who lead the project on behalf of LHIS, Kerry Cyster and Gemma Clayton. All of their input resulted in the app being nominated for the PEN (Patient Experience Network) National Awards in March 2016. I wish LHIS much success and would recommend them to anyone considering developing similar apps.

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    Dr Girish Kunigiri MBBS, MD (Psy), DNB (Psy), MBA (Quality Management),
    Consultant Psychiatrist in General Adult, Clinical Director East Midlands Mental Health Clinical Networ

  • What our customers say about us!

    I greatly appreciate the support; quality and professionalism of the entire team at LHIS who helped with YOD app. They were very friendly and approachable.  The team is very motivated and enthusiastic and would go beyond their limits in completing the tasks. Although it was new venture for us as clinicians and them to be working in such an area, they were quick in understanding our clinical needs, they attended patient and care focus groups for improvising the App, amended and updated the content based on expert suggestions and were great team players to work together in designing and developing the app. More importantly LHIS supported immensely in marketing the App, presentations in various academic conferences, and producing the leaflets/pamphlets. My special thanks to Sarah Ost, Service Delivery Manager, who lead the project on behalf of LHIS; Kerry Cyster, Product & Customer Support Officer, for designing and for vigorous quality check; and Gemma Clayton, Business and Marketing Manager, for compiling/editing videos and further enhancement of the overall design making it user friendly. I wish all the success to LHIS team

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    Dr Latha Velayudhan MBBS, DPM (Psy), DNB (Psy), MD (Res),
    Consultant Psychiatrist in Old Age Psychiatry Senior Clinical Lecturer (Hon), Institute of psychiatry, psychology and Neuroscience, Kings College London Reader (Hon), University of Leicester

  • What our customers say about us!

    This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously. I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it. Wishing you the best and congratulations again to you and your team.

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    Anila Jacob,
    CMC Vellore Trained Psychiatrist

  • What our customers say about us!

    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award.  

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    Sharon Gregory,
    Health visitor

  • What our customers say about us!

    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated. It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.

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    Julie Glover,
    Resource Manager