Application Support

Mental Health and Community EPR System Support

The LHIS Application Support Team is trained to work with several different Mental Health and Community EPR Systems including RiO, SystemOne and Tiara.

The team is able to offer application support services covering:
• Ongoing end user applications support
• Systems implementation planning
• Cutover planning, management and floor walking support
• System configuration review
• End user training
• Support for upgrades and new feature rollouts
• National GP Systems Support

National GP Systems Support

The LHIS GP Application Support Team is trained to work with SystmOne and EmisWeb and able to offer application support services covering:
• Ongoing end user applications support
• Systems implementation planning
• Cutover planning, management and floor walking support
• GP system migrations project management
• System configuration review
• End user training
• Support for upgrades and new feature rollouts
• Open Source Solutions Support

Open Source Solutions Support

LHIS offers support for a range of Open Source solution and systems including:
• Content Management Systems (CMS) including Open Source solutions such as Joomla
and Drupal
• Enterprise Document Management (EDM)
• VoIP PBX Telephony
• Customer Relationship Management (CRM)

These are typically delivered as a package by LHIS which includes installation and
configuration. LHIS then delivers support and maintenance of the solution, ensure day to day
operation and respond to user requests and upgrade requirements.

Off the Shelf Solutions Support

LHIS offers end user support for a wide range of off the shelf solutions such as SharePoint,
Alfresco and OpenSource Content Management Systems (CMS). However, these solutions
can also be customised to meet your organisations requirements.
LHIS is experienced at working with system vendors to provide end user support and incident
management.

Where required this support can be backed up with vendor support providing LHIS customers
with a tiered support model.

Bespoke Solutions Support

If you want to create a new site, or revamp an existing one, we have the creativity and
technical solutions for you.

The LHIS Web Development team can create custom public and
staff websites to fit your exact needs and suit every budget.