Desktop IT Services

IM&T
Support

LHIS engineers ensure that all deployed equipment is correctly configured, to an agreed build and installing additional working applications that the end user needs to carry out their role. They offer hands on support, advice and resolution.

The support services include desktops, laptops, smart phones, workgroup servers, business and clinical applications, wired telephony handsets and cabling. This follows agreed standards and service levels and is provided in a safe and secure manner. The engineers troubleshoot technical problems the customer may experience and take ownership of that problem until resolution.

LHIS Code: LOC01

Imaging

A laptop and PC imaging service provided by LHIS to organisations from many sectors to create a standard image for devices throughout the organisation.

After selecting a device from our wide range, we are then able to deploy the device with your organisations chosen image.

The image installs a standard set of software (operating system and applications) all at once, which provides a consistent and secure environment. Additional software can also be uploaded on request.
Our engineers can copy your files, data, and settings from the old computer to the new computer.

LHIS Code: PAP02

Active Directory
Services

The LHIS User Accounts team can create new user accounts and remove user accounts within Active Directory and maintain access control within email solutions, including secure email administration, clinical system access and folder access to shared or home drives. The User Accounts team manages the security of sensitive information and ensures that the checking of required security documentation is completed to the required standard, that only the authorised signatories have sanctioned the requests for access whilst ensuring correct and appropriate IT system access is given to each and every staff member within your organisation.

LHIS Code: URA07

Managed Desktop
Services

LHIS managed desktop service source equipment, modernise and automate the deployment, redeployment (if required), patching and disposal of said equipment. They also ensure the appropriate and responsible, safe use and installation of IT equipment, including repair and maintenance. The service also includes the monitoring of patches and upgrades, testing, release management and deployment through automated tools for all supported services.

LHIS Code: LOC06

IT Equipment
Move

LHIS are able to support your IT equipment move whether it’s from one room to another in the same building or entire site moves. LHIS can help you get reconnected quickly to ensure minimum disruption to your services. The LHIS IT Equipment move covers reconnecting and configuration of IT equipment including PCs, printers, scanners, laptops and telephones.

LHIS Code: LOC02

IT Equipment
Repair

LHIS have skilled engineers who are able to carry out diagnostics, repairs and reconfiguration. Our repair services cover many types of equipment, which includes, but is not limited to: laptop, PC and mobile device repairs as well as virus and spyware removal, and Microsoft Windows configuration.

LHIS Code: LOC01

Rolling Replacement
(RRP)

A rolling replacement programme is built on the basis of replacing IT hardware on an agreed refresh programme. This ensures that all IT equipment for your organisation is in good working condition and under the manufacturer’s warranty. This service can include full budget management.

LHIS Code: PAP03

Portable Appliance
Testing (PAT)

Portable Appliance Testing (PAT) is a value added service to our support offerings. LHIS engineers are
able to provide on-site testing to support audit, compliance and health and safety requirements. LHIS provides pass/fail asset labels and an emailed test certificate once testing is complete.

LHIS Code: PAP02

Backup and
Data Archive

Do you have a backup plan? Well LHIS are here to help! Our secure service can provide you with a backup and restoration plan tailored to your needs. Correctly managed data backup and archive systems directly contribute to a streamlined and efficient organisation.

LHIS Code: PAP01

Asset
Registers

LHIS can provide an asset management service for your organisation to help monitor and maintain a list of your IT assets such as the number of desktop, mobile devices or printers.

The Asset Register can also help organisations to understand the life cycle of their devices and manage the distribution. LHIS provide a reporting service to help organisations with strategic decision making regarding the life span of the device, the location and number of active/inactive devices that are currently owned by your organisation.

LHIS Code: PAP01

Collection and Disposal
of IT Equipment

LHIS are able to collect and dispose of IT equipment securely within specified industry guidelines (WEEE). Upon request, our staff will collect any equipment that is no longer fit for use or required by the organisation and taken to be stored safely until the correct disposal method is carried out. All data including all files and licensed software on devices such as, but not limited to: USB drives, external hard drives, CD-ROMs and hard disks, is removed from the equipment to ensure it is irretrievable after being appropriately disposed of.

LHIS Code: PAP01

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  • What our customers say about us!

    PRISM Product - The facility to be able to find a wide range of resources and guidelines, all located within one single IT system which can be accessed immediately is long overdue- and most welcome!

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    Dr Tom Rowley,

  • What our customers say about us!

    Having access to PRISM has streamlined my referrals in the 2 week wait pathway. I know I’m sending the patient to the right service with the right information. As we put more resources onto PRISM, I am confident that this will make the life of the busy GP easier, and patient care will benefit as a result. The patient will be seen in the right clinic by the right clinician first time and everyone  will benefit.

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    Dr Tony Bentley,

  • What our customers say about us!

    The team listened to the requirements, took time to understand the national and local requirements needed to ensure the feedback was captured appropriately. We had early design meetings to ensure we were happy with the app display and function. For the roll out of the app to services we had very comprehensive support and understanding from the team, great communication on updates, technical issues, user errors and general queries. As a service we have made changes to the questionnaires throughout the process and these changes have been quickly and efficiently managed. Teams ‘on the ground’ have also benefited from the fantastic support from the team, when they have had queries with the app and the devices. The database behind the app has also improved the efficiency of collating the feedback. Working with Sarah, Kerry, Mo and Rachelle from HIS has been a great piece of partnership working, and a I have learnt from them and the experience.

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    Sara Lowe,
    CHS Patient Experience and Learning Manager, CHS Governance team

  • What our customers say about us!

    I am very impressed by the support and quality of work delivered by LHIS. They were very friendly and approachable in addition to their high standards of professionalism throughout the project. The team is very motivated, dynamic and enthusiastic and went beyond their limits in completing the tasks and sticking to the project deadline. they were quick in amending/ updating the content based on expert suggestions and involved clinicians in designing and developing the app. They helped in project management ie: writing the proposal, strategic planning, approval process and exploring publicity and awards. More importantly LHIS were heavily involved in marketing the app to various healthcare organisations, presentation in various academic conferences and producing the leaflets. My special thanks go to Sarah Ost who lead the project on behalf of LHIS, Kerry Cyster and Gemma Clayton. All of their input resulted in the app being nominated for the PEN (Patient Experience Network) National Awards in March 2016. I wish LHIS much success and would recommend them to anyone considering developing similar apps.

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    Dr Girish Kunigiri MBBS, MD (Psy), DNB (Psy), MBA (Quality Management),
    Consultant Psychiatrist in General Adult, Clinical Director East Midlands Mental Health Clinical Networ

  • What our customers say about us!

    I greatly appreciate the support; quality and professionalism of the entire team at LHIS who helped with YOD app. They were very friendly and approachable.  The team is very motivated and enthusiastic and would go beyond their limits in completing the tasks. Although it was new venture for us as clinicians and them to be working in such an area, they were quick in understanding our clinical needs, they attended patient and care focus groups for improvising the App, amended and updated the content based on expert suggestions and were great team players to work together in designing and developing the app. More importantly LHIS supported immensely in marketing the App, presentations in various academic conferences, and producing the leaflets/pamphlets. My special thanks to Sarah Ost, Service Delivery Manager, who lead the project on behalf of LHIS; Kerry Cyster, Product & Customer Support Officer, for designing and for vigorous quality check; and Gemma Clayton, Business and Marketing Manager, for compiling/editing videos and further enhancement of the overall design making it user friendly. I wish all the success to LHIS team

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    Dr Latha Velayudhan MBBS, DPM (Psy), DNB (Psy), MD (Res),
    Consultant Psychiatrist in Old Age Psychiatry Senior Clinical Lecturer (Hon), Institute of psychiatry, psychology and Neuroscience, Kings College London Reader (Hon), University of Leicester

  • What our customers say about us!

    This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously. I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it. Wishing you the best and congratulations again to you and your team.

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    Anila Jacob,
    CMC Vellore Trained Psychiatrist

  • What our customers say about us!

    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award.  

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    Sharon Gregory,
    Health visitor

  • What our customers say about us!

    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated. It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.

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    Julie Glover,
    Resource Manager