Enterprise Systems

Software as a
Service (SaaS)

The Software as a Service (SaaS) offering is the provision of software and the associated platform environment to provide our clients a hosted software system securely within an NHS setting, providing a secure cloud based offering for their user base.

LHIS SaaS provides a fully managed best in class infrastructure/enterprise offering with the associated software/application/systems services. The service provides fully managed server and software instances delivered to the customer pre-configured with a range of operating systems, anti-virus configured, critical patches installed and back up routines in place.

The software is tailored to the clients requirements. This is complemented by LHIS fast resilient N3 and internet network links.

LHIS Code: ENT18

Platform as a
Service (PaaS)

The Platform as a Service (PaaS) offering is the provision of platform and environment to allow system suppliers to host their systems securely within an NHS setting, providing a cloud based offering without the need for software vendors to set-up and maintain the servers themselves. LHIS PaaS provides a fully managed best in class enterprise offering. The service provides fully managed server instances delivered to the customer pre-configured with a range of operating systems, anti-virus configured, critical patches installed and back up routines in place.

This is complemented by LHIS fast resilient N3 and internet network links. This schedule excludes any software/application support unless there is a complimentary service schedule outlining the provision of this service.

LHIS Code: ENT14

Patching & Provisioning
Services

The LHIS patching and provisioning service encompasses the patching of all supported software, computer programs or its supporting data, to fix or improve it on client devices. This includes fixing security vulnerabilities and other bugs and improving the usability or performance. Patch management is a part of life cycle management and is the process of using a strategy and plan of what patches should be applied to which systems at a specified time.

The provisioning element of our specialist team refers to the provisioning of the customer’s services to the network elements, ensuring that there are adequate processes in place that monitor access rights and privileges to ensure the security of an enterprise’s resources and user privacy. The patching and provisioning team ensures overall compliance and actively works towards continuing to maintain minimal vulnerability of systems from penetration and abuse.
LHIS Code: PAP01

Network
Management

LHIS offer services to manage and maintain Local Area Network (LAN) and Wide Area Network (WAN) connections which includes LAN to LAN connections, remote access to LAN via VPN and delivery of applications across the WAN. LHIS network management also extends to VOIP telephony and smartphones.

Network
Security

LHIS ensures secure networking complying with industry standards and best practice. Go to the IT Security section to learn more about our fantastic Cyber Security Team.

Servers

LHIS can provide fully managed and monitored hosted servers in our secure data centre. LHIS have a cooled and secured data centre, which is locally hosted, and is UPS and generator backed for 24/7 running. Our data centre is provisioned with a number of tolerant high-speed links to N3 and the Internet.

Internet, N3
and Networking

Providing access to the internet, via VPN or N3, HSCN and PSN. Bandwidth and latency are dependent on the application and the connection type.

Disaster Recovery (DR) and Business Continuity (BC)

LHIS can provide fully resilient, co-located secure services to ensure your organisation is fully compliant industry best practice and ready for any eventuality.

Email
Storage

LHIS can provide an NHS Mail 2 compliant hosted email solution. Secure hosted email provides a reliable, robust and easy to use mail solution. This business class solution provides centralised email, calendars, contacts and tasks for keeping in touch and up to date in the office, on site or on the road.

LHIS provides an enterprise grade infrastructure for customer organisations saving them from needing to invest in mail servers, software licences, security and administration.

  • What our customers say about us!

    PRISM Product - The facility to be able to find a wide range of resources and guidelines, all located within one single IT system which can be accessed immediately is long overdue- and most welcome!

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    Dr Tom Rowley,

  • What our customers say about us!

    Having access to PRISM has streamlined my referrals in the 2 week wait pathway. I know I’m sending the patient to the right service with the right information. As we put more resources onto PRISM, I am confident that this will make the life of the busy GP easier, and patient care will benefit as a result. The patient will be seen in the right clinic by the right clinician first time and everyone  will benefit.

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    Dr Tony Bentley,

  • What our customers say about us!

    The team listened to the requirements, took time to understand the national and local requirements needed to ensure the feedback was captured appropriately. We had early design meetings to ensure we were happy with the app display and function. For the roll out of the app to services we had very comprehensive support and understanding from the team, great communication on updates, technical issues, user errors and general queries. As a service we have made changes to the questionnaires throughout the process and these changes have been quickly and efficiently managed. Teams ‘on the ground’ have also benefited from the fantastic support from the team, when they have had queries with the app and the devices. The database behind the app has also improved the efficiency of collating the feedback. Working with Sarah, Kerry, Mo and Rachelle from HIS has been a great piece of partnership working, and a I have learnt from them and the experience.

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    Sara Lowe,
    CHS Patient Experience and Learning Manager, CHS Governance team

  • What our customers say about us!

    I am very impressed by the support and quality of work delivered by LHIS. They were very friendly and approachable in addition to their high standards of professionalism throughout the project. The team is very motivated, dynamic and enthusiastic and went beyond their limits in completing the tasks and sticking to the project deadline. they were quick in amending/ updating the content based on expert suggestions and involved clinicians in designing and developing the app. They helped in project management ie: writing the proposal, strategic planning, approval process and exploring publicity and awards. More importantly LHIS were heavily involved in marketing the app to various healthcare organisations, presentation in various academic conferences and producing the leaflets. My special thanks go to Sarah Ost who lead the project on behalf of LHIS, Kerry Cyster and Gemma Clayton. All of their input resulted in the app being nominated for the PEN (Patient Experience Network) National Awards in March 2016. I wish LHIS much success and would recommend them to anyone considering developing similar apps.

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    Dr Girish Kunigiri MBBS, MD (Psy), DNB (Psy), MBA (Quality Management),
    Consultant Psychiatrist in General Adult, Clinical Director East Midlands Mental Health Clinical Networ

  • What our customers say about us!

    I greatly appreciate the support; quality and professionalism of the entire team at LHIS who helped with YOD app. They were very friendly and approachable.  The team is very motivated and enthusiastic and would go beyond their limits in completing the tasks. Although it was new venture for us as clinicians and them to be working in such an area, they were quick in understanding our clinical needs, they attended patient and care focus groups for improvising the App, amended and updated the content based on expert suggestions and were great team players to work together in designing and developing the app. More importantly LHIS supported immensely in marketing the App, presentations in various academic conferences, and producing the leaflets/pamphlets. My special thanks to Sarah Ost, Service Delivery Manager, who lead the project on behalf of LHIS; Kerry Cyster, Product & Customer Support Officer, for designing and for vigorous quality check; and Gemma Clayton, Business and Marketing Manager, for compiling/editing videos and further enhancement of the overall design making it user friendly. I wish all the success to LHIS team

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    Dr Latha Velayudhan MBBS, DPM (Psy), DNB (Psy), MD (Res),
    Consultant Psychiatrist in Old Age Psychiatry Senior Clinical Lecturer (Hon), Institute of psychiatry, psychology and Neuroscience, Kings College London Reader (Hon), University of Leicester

  • What our customers say about us!

    This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously. I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it. Wishing you the best and congratulations again to you and your team.

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    Anila Jacob,
    CMC Vellore Trained Psychiatrist

  • What our customers say about us!

    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award.  

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    Sharon Gregory,
    Health visitor

  • What our customers say about us!

    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated. It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.

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    Julie Glover,
    Resource Manager