IM&T Strategic Support

Budget
Management

LHIS have the specialist skills to help you understand the cost of running a service, procuring IM&T solutions or implementing IM&T strategies into your organisation. By using methods of budgetary control against a selection of cost centres, we can ensure the efficient and effective use of resources, empower you to make sound business decisions, demonstrate financial accountability and provide comparisons between actual results.

Planned results can be either recommended, or the necessary remedial action taken on your behalf. Whether it’s a small project or implementing a large infrastructure or managing the full IM&T budget allocation, we can help verify expenditure against target, identify changing patterns or circumstances whilst ensuring your organisation is abreast of the latest technology with budget setting and forecasting running in line with IM&T strategy.

LHIS Code: SMT01

IM&T
Strategy

NHS England sets the direction for NHS information technology and informatics so that commissioners, providers and suppliers can make informed investment decisions, identifying, amongst the alternative approaches, those that deliver the highest quality care for patients. The Senior Management Team (SMT) within LHIS have many years of experience in realising the digital information needs of the NHS and for stimulating the development of new innovative information technology and information services to benefit patients, clinicians and the public.

Working closely with us, we can help you define your IM&T strategy ensuring that it maintains links to your organisations overall objectives by providing the right knowledge, skills, technology and tools to enable information to be collected, managed, used and shared to deliver excellence in healthcare.

LHIS Code: SMT01

Management
Reporting

LHIS can provide performance data and management reporting services to effectively inform decisions around the development of and improvements within your organisation. By providing an independent skilled resource with the right experience and knowledge of NHS information requirements, we have the ability to respond to your needs in an ever changing health and commercial market place.

Producing management reporting, benchmarking, dashboards, key performance indicators, SLA reporting and bespoke analytical ad-hoc reporting. This vital is used to inform strategic decision making.

LHIS Code: SMT01

people viewing a strategic support document

Transition Work

The NHS is a rapidly changing environment with the government listening to and responding to patients, healthcare professionals and the general public. LHIS have advanced skills and significant experience in service re-design, continual service improvement, transition and operational planning in the NHS reform arena. With the right level of expertise, knowledge and experience to challenge and influence business and technology stakeholders, LHIS can assist with the production and maintenance of service support guidance information, operational planning, provide the appropriate level of knowledge around type of staff, redundancy and allocate resource to the implementation roles within the overall transitional project governance responsibilities.

LHIS Code: SMT01

Financial Planning
and Capital Bids

In the changing NHS landscape it is vital to prepare and plan for the needs of your organisation to ensure equipment procurement is managed to achieve maximum benefit. Our capital planning specialists will work with you to maximise available budgets through identification of aggregation opportunities on an individual or regional level which can offer savings to your organisation as a whole. LHIS capital planning services can range from support around the acquisition of a single piece of high value and technically complex equipment to the equipping of a major hospital for IM&T software and hardware.

Usually, within the public sector, all proposed projects that require significant capital investment (also revenue commitment) must have gone through a rigorous development process assessing purpose, benefits, operational impact and efficiencies, income generation potential and financial consequences. LHIS ensures that the limited revenue and capital resources that are available to your organisation are invested in a way that provides the best value for money for both the taxpayer and your organisation.

LHIS Code: SMT01

Business Cases and Options Appraisals

LHIS can support your organisation with capturing the reasons for initiating a project and/or task and presenting those findings in a well-structured business case, whether it be for a new product, service or a particular project you had in mind.

We examine the benefits and the risks involved with both taking the action and/or implementing the solution and conversely not taking that action. We will ensure that an appropriate conclusion is documented for a compelling argument for implementation. Potential costs, timescales will be researched on your behalf to help you and your organisation understand the ideal solutions for your business needs.

Options appraisals are also crucial to ensure decisions are fully informed and based on robust evidence. Appraisals can be applied at project, programme or policy levels, and have particular value when there is pressure to reduce costs while minimising effects on front line services or the wider economy. LHIS research in detail all possible choices and document the key relevant sources of information to inform decision makers and influence change effectively and efficiently.

LHIS Code: SMT01

Tendering
and Bids

LHIS are able to provide your organisation with assistance in responding to tenders and bids to develop external business, addressing the five key stages for NHS contracts award. This includes, but not limited to assessing your suitability by performing pre-tender checks, finding a suitable tender, evaluating a tender document and submitting expressions of interest (EOI).

We can provide support around the submission of the pre-qualification questionnaire (PQQ) which includes the declaration by commissioner, responding to an invitation to tender (ITT), the final interview stage, presentation preparation and we can include support around meeting the commissioner, interview tips and techniques as post-tender support.

LHIS Code: SMT01

Programme
Management

LHIS Programme Management Team supports organisations in managing several related projects typically with the intention of improving an organisation’s overall performance.

LHIS is able to undertake Programme Management assignments on behalf of a client organisation or if a programme office is in place, LHIS can review working practices and programmes of work to highlight good practice, provide recommendations and provide programme assurance.

LHIS Code: SMT01

Project
Management

PRINCE2 the structured project management methodology is utilised in all projects and deployments that LHIS get involved with, having staff accredited at both foundation and practitioner level. LHIS Project Managers have considerable experience of providing Project Management to the NHS and third sector organisations including Trusts, arm’s length bodies, Clinical Commissioning Groups (CCGs), hospices, charities and GP practices.

LHIS project managers are responsible for delivering and co-ordinating a set of activities and resources comprising of one or multiple projects, change activities and embedding new skills and ways of working on behalf of LHIS customers. Project managers are flexible in the nature of the work undertaken and will support the organisation to realise pre-defined benefits. All Project Managers also have an excellent knowledge of NHS IT working practices and Information Governance (IG).

LHIS Code: SMT01

Change
Management

LHIS recognises the importance of understanding your organisation’s culture when considering potential change and its impact.

Our highly experienced Change Management Team works in partnership with organisations to enable change by means of proven change management processes, tools and techniques; bridging the gap between services, people and technologies to deliver successful change whilst realising tangible benefits smoothly, to ensure your staff are comfortable with new processes and systems are operating efficiently.

LHIS Code: SMT01

  • What our customers say about us!

    PRISM Product - The facility to be able to find a wide range of resources and guidelines, all located within one single IT system which can be accessed immediately is long overdue- and most welcome!

    blue-thumbs-icon

    Dr Tom Rowley,

  • What our customers say about us!

    Having access to PRISM has streamlined my referrals in the 2 week wait pathway. I know I’m sending the patient to the right service with the right information. As we put more resources onto PRISM, I am confident that this will make the life of the busy GP easier, and patient care will benefit as a result. The patient will be seen in the right clinic by the right clinician first time and everyone  will benefit.

    blue-thumbs-icon

    Dr Tony Bentley,

  • What our customers say about us!

    The team listened to the requirements, took time to understand the national and local requirements needed to ensure the feedback was captured appropriately. We had early design meetings to ensure we were happy with the app display and function. For the roll out of the app to services we had very comprehensive support and understanding from the team, great communication on updates, technical issues, user errors and general queries. As a service we have made changes to the questionnaires throughout the process and these changes have been quickly and efficiently managed. Teams ‘on the ground’ have also benefited from the fantastic support from the team, when they have had queries with the app and the devices. The database behind the app has also improved the efficiency of collating the feedback. Working with Sarah, Kerry, Mo and Rachelle from HIS has been a great piece of partnership working, and a I have learnt from them and the experience.

    blue-thumbs-icon

    Sara Lowe,
    CHS Patient Experience and Learning Manager, CHS Governance team

  • What our customers say about us!

    I am very impressed by the support and quality of work delivered by LHIS. They were very friendly and approachable in addition to their high standards of professionalism throughout the project. The team is very motivated, dynamic and enthusiastic and went beyond their limits in completing the tasks and sticking to the project deadline. they were quick in amending/ updating the content based on expert suggestions and involved clinicians in designing and developing the app. They helped in project management ie: writing the proposal, strategic planning, approval process and exploring publicity and awards. More importantly LHIS were heavily involved in marketing the app to various healthcare organisations, presentation in various academic conferences and producing the leaflets. My special thanks go to Sarah Ost who lead the project on behalf of LHIS, Kerry Cyster and Gemma Clayton. All of their input resulted in the app being nominated for the PEN (Patient Experience Network) National Awards in March 2016. I wish LHIS much success and would recommend them to anyone considering developing similar apps.

    blue-thumbs-icon

    Dr Girish Kunigiri MBBS, MD (Psy), DNB (Psy), MBA (Quality Management),
    Consultant Psychiatrist in General Adult, Clinical Director East Midlands Mental Health Clinical Networ

  • What our customers say about us!

    I greatly appreciate the support; quality and professionalism of the entire team at LHIS who helped with YOD app. They were very friendly and approachable.  The team is very motivated and enthusiastic and would go beyond their limits in completing the tasks. Although it was new venture for us as clinicians and them to be working in such an area, they were quick in understanding our clinical needs, they attended patient and care focus groups for improvising the App, amended and updated the content based on expert suggestions and were great team players to work together in designing and developing the app. More importantly LHIS supported immensely in marketing the App, presentations in various academic conferences, and producing the leaflets/pamphlets. My special thanks to Sarah Ost, Service Delivery Manager, who lead the project on behalf of LHIS; Kerry Cyster, Product & Customer Support Officer, for designing and for vigorous quality check; and Gemma Clayton, Business and Marketing Manager, for compiling/editing videos and further enhancement of the overall design making it user friendly. I wish all the success to LHIS team

    blue-thumbs-icon

    Dr Latha Velayudhan MBBS, DPM (Psy), DNB (Psy), MD (Res),
    Consultant Psychiatrist in Old Age Psychiatry Senior Clinical Lecturer (Hon), Institute of psychiatry, psychology and Neuroscience, Kings College London Reader (Hon), University of Leicester

  • What our customers say about us!

    This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously. I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it. Wishing you the best and congratulations again to you and your team.

    blue-thumbs-icon

    Anila Jacob,
    CMC Vellore Trained Psychiatrist

  • What our customers say about us!

    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award.  

    blue-thumbs-icon

    Sharon Gregory,
    Health visitor

  • What our customers say about us!

    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated. It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.

    blue-thumbs-icon

    Julie Glover,
    Resource Manager