Here at LHIS we pride ourselves on our ability to use the latest technology available to help our customers make improvements and efficiencies, in their organisation or to their customers! Mobile application development is a prime example of that ethos. Mobile application technology may seem out of reach to many organisations, however this is not the case.

As you can see from the apps we have now made available on the Apple and Google Play Store, mobile app technology can be used for many things from simplifying and improving business as usual activities, such as patient communication and education, to enabling tools such as wireless availability.

This is a definite growth area for the industry, people are accessing information when and where they want to, and mobile apps allows you to target this audience directly, in the comfort of their own home or as an additional tool to be used in consultation with a customer/patient.

If you need something more unique, we have the skill set to take you from concept to launch. Providing the functionality to create something specific to your needs and the needs of your customers

LHIS Code: WEB10

Use a pre-existing ‘template’ to get your app straight to market! RAD apps live up to their name: rapid! Allowing you to use our experience to speed up development and reduce costs! The LHIS invested in a rapid application development platform (RAD) that allows for an iterative approach to mobile application development. We have years of experience developing applications using our RAD platform, which supports ‘low code’ builds underpinned by open standard technologies for additional development flexibility and integration with other systems. Our investment in a RAD platform equips us with the tools required to deliver cost effective application development services that meet any business mobilisation need.

LHIS Code: BDT09

LHIS design and development services work with the Agile Scrum methodology for the lifecyle of a development project of mobile apps, the methodology being based on very iterative development, where requirements and solutions evolve through collaboration between self-organising cross-functional teams. The main elements within Agile are to provide Iterative, Adaptable, Rapid, Co-operative and Quality Driven software. Customers can see quickly at what stage the development is at, feedback is given routinely and often, wasted development is reduced and prioritised features are developed as mandatory.

All of the 12 Agile Principles, our team adopts, which includes satisfying the customer through early and continuous delivery of ‘valuable’ software, welcoming changing requirements, even late in development, delivering working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale. We ensure the ‘business’ people and our developers work together daily throughout the project and we build projects around motivated individuals, providing them with the environment and support they need and trusting them to get the work done. Regular face to face conversations are a given with our development team, working software is our primary measure of progress. The processes we have in place promote sustainable development and the sponsors, the developers and users maintain a constant pace indefinitely through the production cycle. We maintain continuous attention to detail to technical excellence and good design but we also maintain simplicity.

Our development team members are self – organising, promoting job satisfaction and empowerment to make decisions and at regular intervals, the team reflects on how to become more effective and adjusts their patterns of working accordingly.

 Our experience in application development and the adoption of Agile Scrum within the development function has seen significant advantages over a more traditional waterfall approach both to the development team and to the client and it allows us to maximise our RAD platform used in development of applications.

LHIS has a dedicated Product and Customer Support service (PCSO) function for the application support aspect of either internally developed, bespoke and/or off the shelf software products. The PCSO function answer first and second line support queries, provide software testing and training services, create tailored bespoke system documentation and training material based on the needs of the client. The PCSOs are subject matter experts on the applications they support as typically for internally developed systems or off the shelf software solutions, they have been involved in the early adoption process where the system configuration, set up and training of the end users have taken place. This team provide dedicated software support and they provide a relationship driven service with the super users of the system. Our testers are accredited to ISTQB (International Software Testing Qualifications Board) level.

Where PCSOs are part of a development project or on-going development function, they will form part of the Team Member role of a Scrum Team, working with the scrum master, product owner and other scrum team members. Under the testing/QA services umbrella, the PCSOs provide functional and non-functional/system testing support services for bugs and issue resolution in the Test environment. This service can be extended to User Acceptance Testing (UAT) services if required, however typically we like to recommend that this is the responsibility of the product owner and client super users of the system being developed. The PCSOs as part of their testing duties, manage the releases from Test and Live environments, are responsible for the ownership of issues logs and relationships with super users and the backlog/user story management for the documentation of development and testing requirements.

LHIS Code: BDT14

Our Agile Scrum Business Analyst (BA) support services, can provide clients with support around entering Product and Sprint Backlog entries and maintenance of the backlog of tickets, user stories and acceptance criteria ensuring the Product Owner has the right level of support and capacity to fulfil their duties as a Product Owner. In Agile Scrum the Product Owner is the ‘Voice of the Customer’ with ‘Single Authority for the product’ who owns the product backlog, define the product backlog, prioritise and order the items. LHIS recognise however that this role can be a busy one which on top of a day job, can be quite labour intensive and typically welcomes that administrative support in getting the projects moving. Using the MoSCoW approach to prioritisation, this allows a versatile approach to defining what the system, product or mobile app needs to exist as a minimum viable product i.e. labelling features and functions as either a Must Have, Should Have, Could Have and Would/Wont Have.

LHIS Code: BDT14

LHIS work under the Agile Scrum methodology for system software design and development, using software to manage the product backlog and user stories, working closely and in full collaboration with their clients, typically the product owners and other interested stakeholders. Our dynamic, innovative, pro-active and versatile development team, consists of British Computer Society (BCS) accredited Agile Scrum Masters, Testers and Scrum Development Team members welcome open and honest collaboration with their clients, ensuring regular communication, dialogue and full transparency is maintained at all times.

The Scrum Master role itself was created as part of the Scrum framework. The name was initially intended to indicate someone who is an expert at scrum and can therefore coach others. Staff fulfilling this role lead from a position of influence, often taking a servant-leadership stance. The responsibilities of this role include but not limited to clearing obstacles, establishing an environment where the team can be effective, addressing team dynamics, ensuring a good relationship between the team and product owner as well as others outside the team and ‘protecting’ the team from outside interruptions and distractions.

The provision of a scrum master (Working using Agile Scrum methodology) which will provide appropriate facilitation for the agile development team. The scrum master will manage the process for how information is exchanged between product owner and the development team members.

LHIS Code: BDT15