IT Assurance Services

- Penetration testing and website assurance services

- Accredited Ethical Hacking

- Certified Information Systems Auditing Specialist

- Certified Information Systems Auditing Specialist

- Goodwill Hacking: supporting local charities

Communication Tools

- Secure Email Services

- VOIP Telephone Systems

- Secure Chat Service

Business Intelligence

Information Analysis and Data Quality

Reporting Delivery Environment

Mobile Application

Development Services

IT Support Services

The Leicestershire Health Informatics Service (LHIS) Service Desk provides a single point of contact for over 18,000 users to log, track and resolve all service requests, incidents, problems and faults which arise. Our ITIL qualified service development team can support and enhance your organisation by reviewing service processes, document and analyse requirements.

Clinical Systems

We build, develop and support bespoke, cost saving and time saving clinical systems and tools which have been designed specifically with GP’s and clinicians in mind. We develop various clinical systems, from patient referral systems to mobile and tablet applications, which can be delivered at the time of diagnosis or referral.

Network Security

As fully accredited security assurance professionals we are able to review and test Networks, Websites and applications to ensure best practice and highlight and eliminate areas of weakness and vulnerabilities which could lead to a potential leak of data or damage to your brand and reputation.

IT Training Provider

Leicestershire Health Informatics Service (LHIS) can work collaboratively alongside your organisation to facilitate the design and delivery of an effective IM&T Training Strategy and solution that has been specifically tailored to ensure that the personal development of your staff is aligned to the business objectives of the organisation and core values.

Can we assist with your IM&T requirements?

Specialising in healthcare and clinical systems, our Service Desk answers 8,000 – 10,000 calls every month whilst also managing the IT Infrastructure for over 400 buildings nationwide. We provide dedicated and high quality support to organisations and businesses like yours. If you have IM&T requirements or ideas please feel free to contact us today.

Cyber Security Services

We are an experienced and technically skilled team that are here to guide you through the complex and sometimes daunting world of cyber security. Whether you are looking to audit your systems to ensure your data is safe or conduct penetration testing on a secure website, LHIS IT Assurance are here to help. We are Tigerscheme accredited. We also operate within the governance frameworks of other penetration and security accreditation bodies such as: Certified Information Systems Auditor (ISACA), Certified Ethical Hacker (EC-Council), Certified Forensic Investigation Analyst (CFIA), Certified Wireless Security Analyst (CREST).

Mobile App Development

Here at LHIS we pride ourselves on our ability to use the latest technology available to help our customers make improvements and efficiencies, in their organisation or to their customers!

As you can see from the apps we have now made available on the Apple and Google Play Store, mobile app technology can be used for many things from simplifying and improving business as usual activities, such as patient communication and education, to enabling tools such as wireless availability.

Leicestershire Health Informatics Service

Leicestershire Health Informatics Service (LHIS) is a mature Information Management & Technology (IM&T) provider for services and solutions to over 80 customer organisations whilst supporting IT infrastructure for over 400 sites throughout the UK.


Awards & Accreditations


Dedicated Professionals


Calls Answered Per Month


Buildings Supported Nationwide
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Clinical System Support

Leicester Health Informatics Service (LHIS) provide Clinical System Support services to organisations across the UK. Offering a range clinical support systems, including SystmOne & PRISM.
LHIS also provides Electronic Patient Record applications (EPR) & Patient Administration Systems (PAS). The Application Support service manages and maintains a range of products used by staff in order to implement, improve upon, or achieve their business objectives.

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IT Training Services

In addition to designing and developing IT Training strategies and courses, LHIS is able to deliver training sessions on your behalf in both clinical and non-clinical settings. As LHIS is an accredited Learning and Performance Institute (LPI) training department, we are able to deliver training to a high standard; all our trainers are annually assessed via the LPI Training, Performance, Monitoring & Assessment programme to ensure consistent quality and performance.

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N3 Secure Web Hosting

The secure N3 hosting network is a Wide Area IP Network (WAN), which securely connects many different sites across the NHS. All NHS Trusts in England & Scotland are connected to the secure N3 network and it is the sole infrastructure used by these organisations to securely access web applications. This is why the majority of healthcare software providers who offer services within the NHS and public sector, decide to run their applications over the N3 network.

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Mobile App Development – Kent County Council


Nov, 2018

Mobile App Development – Kent County Council

By: | Tags:

Kent County Council - Care Navigator App How iterative approaches can enable faster, smarter working In 2017/18 NHS Leicestershire Health Informatics Service developed a mobile application for Kent County Council (KCC), enabling them to receive real time feedback from clients interacting with care navigation services across the county’s twelve districts. Here, they discuss how they went about developing the app, and how it is working in practice. In 2017, Kent County Council decided that…



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 Clinical Support Tools 

 Our talented team at LHIS are always developing 
 innovative industry changing technology.

We work closely with GP's and Clinicians in order to
 improve the patient journey.

From Patient Arrival Screens to Marketing Boards.
Click here to find out more!

    PRISM Product - The facility to be able to find a wide range of resources and guidelines, all located within one single IT system which can be accessed immediately is long overdue- and most welcome!


    Dr Tom Rowley,


    Having access to PRISM has streamlined my referrals in the 2 week wait pathway. I know I’m sending the patient to the right service with the right information. As we put more resources onto PRISM, I am confident that this will make the life of the busy GP easier, and patient care will benefit as a result. The patient will be seen in the right clinic by the right clinician first time and everyone  will benefit.


    Dr Tony Bentley,


    The team listened to the requirements, took time to understand the national and local requirements needed to ensure the feedback was captured appropriately. We had early design meetings to ensure we were happy with the app display and function. For the roll out of the app to services we had very comprehensive support and understanding from the team, great communication on updates, technical issues, user errors and general queries. As a service we have made changes to the questionnaires throughout the process and these changes have been quickly and efficiently managed. Teams ‘on the ground’ have also benefited from the fantastic support from the team, when they have had queries with the app and the devices. The database behind the app has also improved the efficiency of collating the feedback. Working with Sarah, Kerry, Mo and Rachelle from HIS has been a great piece of partnership working, and a I have learnt from them and the experience.


    Sara Lowe,
    CHS Patient Experience and Learning Manager, CHS Governance team


    I am very impressed by the support and quality of work delivered by LHIS. They were very friendly and approachable in addition to their high standards of professionalism throughout the project. The team is very motivated, dynamic and enthusiastic and went beyond their limits in completing the tasks and sticking to the project deadline. they were quick in amending/ updating the content based on expert suggestions and involved clinicians in designing and developing the app. They helped in project management ie: writing the proposal, strategic planning, approval process and exploring publicity and awards. More importantly LHIS were heavily involved in marketing the app to various healthcare organisations, presentation in various academic conferences and producing the leaflets. My special thanks go to Sarah Ost who lead the project on behalf of LHIS, Kerry Cyster and Gemma Clayton. All of their input resulted in the app being nominated for the PEN (Patient Experience Network) National Awards in March 2016. I wish LHIS much success and would recommend them to anyone considering developing similar apps.


    Dr Girish Kunigiri MBBS, MD (Psy), DNB (Psy), MBA (Quality Management),
    Consultant Psychiatrist in General Adult, Clinical Director East Midlands Mental Health Clinical Networ


    I greatly appreciate the support; quality and professionalism of the entire team at LHIS who helped with YOD app. They were very friendly and approachable.  The team is very motivated and enthusiastic and would go beyond their limits in completing the tasks. Although it was new venture for us as clinicians and them to be working in such an area, they were quick in understanding our clinical needs, they attended patient and care focus groups for improvising the App, amended and updated the content based on expert suggestions and were great team players to work together in designing and developing the app. More importantly LHIS supported immensely in marketing the App, presentations in various academic conferences, and producing the leaflets/pamphlets. My special thanks to Sarah Ost, Service Delivery Manager, who lead the project on behalf of LHIS; Kerry Cyster, Product & Customer Support Officer, for designing and for vigorous quality check; and Gemma Clayton, Business and Marketing Manager, for compiling/editing videos and further enhancement of the overall design making it user friendly. I wish all the success to LHIS team


    Dr Latha Velayudhan MBBS, DPM (Psy), DNB (Psy), MD (Res),
    Consultant Psychiatrist in Old Age Psychiatry Senior Clinical Lecturer (Hon), Institute of psychiatry, psychology and Neuroscience, Kings College London Reader (Hon), University of Leicester


    This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously. I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it. Wishing you the best and congratulations again to you and your team.


    Anila Jacob,
    CMC Vellore Trained Psychiatrist


    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award.  


    Sharon Gregory,
    Health visitor


    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated. It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.


    Julie Glover,
    Resource Manager